Terms of Service
Last updated: March 5, 2026
These Terms of Service ("Terms") govern your use of the ClinicPilot messaging service ("Service") operated by ClinicPilot ("we", "us", or "our"). By sending a message to our number or using our Service, you agree to these Terms.
1. Service Description
ClinicPilot provides an AI-powered scheduling and communication assistant for medical spa clinics. Our Service allows you to:
- Inquire about treatments, services, and pricing
- Check appointment availability and book appointments
- Reschedule or cancel existing appointments
- Receive appointment reminders and confirmations
- Request to speak with clinic staff
2. Messaging Terms
By texting our number, you consent to receive automated responses related to your inquiry.
Message frequency: Varies based on your interaction. You will receive responses to your messages plus appointment reminders if you book.
Message and data rates may apply. Check with your carrier for details.
To opt out: Text STOP at any time to stop receiving messages.
To get help: Text HELP or contact us at Benwein25@gmail.com.
3. AI-Powered Responses
Our Service uses artificial intelligence to process and respond to your messages. Please be aware that:
- Responses are generated by AI and may not always be perfectly accurate
- Our Service is not a substitute for professional medical advice, diagnosis, or treatment
- Treatment information provided is for general informational purposes only
- For medical questions or concerns, please consult directly with the clinic's licensed professionals
- You may request to speak with a human at any time
4. Appointments and Bookings
- Appointment bookings made through our Service are subject to the clinic's own booking policies, cancellation terms, and availability
- Deposit requests are handled by the clinic's payment provider — we do not process or store payment information
- Appointment reminders are sent as a courtesy and should not be solely relied upon
- The clinic reserves the right to modify or cancel appointments as needed
5. Acceptable Use
When using our Service, you agree not to:
- Send abusive, threatening, or harassing messages
- Attempt to disrupt or overload the Service
- Use the Service for any unlawful purpose
- Impersonate another person
- Send spam or unsolicited bulk messages to our number
6. Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data.
7. Limitation of Liability
To the fullest extent permitted by law:
- The Service is provided "as is" without warranties of any kind, express or implied
- We are not liable for any damages arising from your use of the Service, including missed appointments, scheduling errors, or reliance on AI-generated information
- We are not responsible for actions taken by the clinic based on information exchanged through the Service
- Our total liability shall not exceed the amount you paid to use the Service (which is zero for end users)
8. Modifications
We may update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised Terms.
9. Governing Law
These Terms are governed by the laws of the State of Israel. Any disputes arising from or related to these Terms shall be resolved in the courts of Tel Aviv, Israel.
10. Contact Us
If you have questions about these Terms, contact us at:
- Email: Benwein25@gmail.com
- Address: Tel Aviv, Israel